Second broken Samsung 52" LCD TV 1080P

Okay so here is the deal to anyone who reads this.

On Dec 10th 2007 I purchased a 52" LCD TV from a Local vendor.

The Samsung LNT5265FX

On January 21st the TV suffered a failure of the Panel and it took several months of fighting with samsung before they finally replaced the TV.

Now less then a full year after recieving the replacement we are at it again.

So here is the run down of my issue.

6 Days ago I noticed the TV would randomly shut off. However It happened so rarely that I figured I must have sat on the remote or something.

4 days ago the TV became hard to turn on. The red LED light that flashes when you use the remote would just blink at me and the TV would click ever 15 seconds and not turn on.

After 10 minutes of fighting it would turn on but the picture would be all screwed up. The pixels would flicker or be black and being that I now realized this was a real issue I haven't used my TV since.


I called Samsung and I have E-mailed. The Customer service at Samsung in Canada is horrible and they were glad to inform me that since the TV was a replacement the warranty wasn't renewed even though it was a new TV. NO! It carries over from the original purchase.

A service call for this in My area is $50 to get the tech out the door,$50 to check the TV , $215 for actually servicing the TV and god knows what for parts.

Now so far I have not recieved an e-mail from samsung higher ups yet but I have heard that there is a way to get an extra 3 months warranty if I register online. Now I did this and there doesn't appear to be any change. I was informed this offer might only extend to the USA.

I have read page after page of disapointed customers with the same issue as myself. I am wondering if anyone here is interested into looking into either a class action or if someone at Samsung is going to get off their butt and do something to make me go away quietly.


I am in Canada so this part will not help anyone but Canadians.

If you are having a hard time getting your requests handled professionally with their customer service numbers try e-mailing them at oop@seca.samsung.com.

This is the office of the president in (TO)Canada. Feel free if your a Canadian customer who is both unhappy with the product and service and thinks that this 3 month extension should be extended to Canada to send them a lovely msg telling them how happy you are.

Pass oop@seca.samsung.com around and post it on Blogs , Facebook, Youtube. Get it out there.

As for any Samsung Rep that might read this post. I suggest you start taking me and other here seriously otherwise your company might find itself on the wrong end of a lawsuit.


I also Recommend to anyone who is interested ( And Canadian)
To contact

Consumer Protection at 1-(800)889-9768

And

The Law Society of Upper Canada
at 1 (800) 268-8326

Note: With the law society you will be given another number which is a $6 call that will give you a ref number for 30 minutes of free legal advice.


Now if Samsung is ready to play ball with me they can have someone msg me back here and service this P.O.S. you call a TV or I can spread this contact information to other sites.

How I go from here depends solely on the reply I get from either your office of the president here in Canada or this site. Either way I don`t care aslong as you either repair the TV or give me some other arrangement.

Any Canadian customers here intereted in joining in this call for action from Samsung please post a reply and take that email and give them your opinion.

I will give Samsung a window here to resolve this situation. If I have not got what I feel is the resonable arrangements I will be taking action and any willing parties are welcome to put their names and contact information here so we can orginize for a class action.
Or just mark as interested.

Whatever I seek in damages will be upto my lawyer but I have a good idea it won`t be a small number.

So Samsung does this sound like something you would find helpful for business.


I suggest someone here or at the office of the president get in contact with me fast.

For those that read this who are Canadian. I am located in southern ontario. I suggest if those numbers above don`t help to find out your rights in the province your in and seek legal advice if Samsung will not meet your demands as a customer.

Again the e-mail for the office of the president is oop@seca.samsung.com

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In closing I will say that to anyone here that reads this that is looking at Samsung products. Avoid them at all cost. It would be cheaper for you to purchase a cinaplus every 6 months for 10 years then purchase anything from samsung. Do not recommend them to your friends or family. If you have even the slightest defect in your TV call for survice under the warranty. Don`t think it`s small and it can wait. Even the slightest sign of trouble likely means a major hareware issue is brewing.

Do everything you can to get the quality and service you diserve not what Samsung thinks you diserve.

The frequency of issues like mine with Samsung products is the Norm not the acception.

I as a customer of this 50 pound turd hanging on my wall I expect a reply to this or my email with something more helpful then I have recieved so far within 72 hours or I think I will take that as a sign that your unwilling to address the issue and I will be forced to look into further action.

Thank you.

Reply 1 : Second broken Samsung 52" LCD TV 1080P

Bump

Reply 2 : Second broken Samsung 52" LCD TV 1080P

Bump

I got lots of free time with the day off. Is someone going to address this or not!

Reply 3 : Second broken Samsung 52" LCD TV 1080P

I have seen several tech Support posts today on other threads. Am I to assume that my issue is one of those unpopular ones that must be left to float around without an answer? Or is this Samsung working it's customer service angle of ignore it and it will go away?

Reply 4 : Second broken Samsung 52" LCD TV 1080P

Ashloc -

We are sorry you are having issues with Samsung Canada. We are not ignoring you or hoping you go away. The problem is that this forum is run by Samsung Electronics America. We cannot speak on behalf of Samsung Canada. In the past we have helped people from other countries with basic product information but we can't handle service issues from other countries.

As you can see on this forum, we try hard to solve as many issues as we can. We do not censor this forum and we have never asked CNET to remove a post because someone says anything negative about Samsung. However, we cant continue discussions after someone threatens a lawsuit because then the issue goes above our heads. This forum is operated by a couple of Samsung techs that try to help people with their Samsung products. Were not lawyers or executives.

Again, Im sorry you are frustrated with your customer service experience in Canada. I hope it gets resolved. If it means anything, we did forward your post to our colleagues in Canada. Hopefully it helps.

Best,

Mr. Samsung

Reply 5 : Second broken Samsung 52" LCD TV 1080P

I am pleased that I was responded too at the very least it seems that US customers have got a better deal when it comes to customer service.

I understand your not based in Canada and for that reason can not do much to assist me. I thank you for forwarding my post to those who might be in a position to assist me. However if your canadian collegues and counter parts have shown me anything it's that they will only act if forced.

It's sad that it took me posting on a US forum to get any sort of reply.Purhaps Samsung Canada needs to get some training in customer service from the US team.


Thank you Mr Samsung

At least you have a reason why you can't help which is legitimate.

1 question, Is there a Canadian forum for which you could provide a link so I can continue my rant?

Reply 6 : Second broken Samsung 52" LCD TV 1080P

Is there a Canadian site that does the same thing you guys are doing here?

Reply 7 : Second broken Samsung 52" LCD TV 1080P

Ashloc,

There is not a Canadian Forum sponsored by Samsung that I'm aware of. We have fielded a number of questions from over 12 different countries in the past several months, and I believe this is the only forum of it's kind.

In response to Mr. Samsung's email, we received a request from Canada to follow up: Do you have a transaction number? It would look like a 4001xxxxx or a 2001xxxxx? Now, I can't promise anything, and I will have to somewhat step out of this situation, but that information would allow someone to review it so that you can follow up.

I realize it's not much, but at the time, it's the best I can do.

--HDTech

Reply 8 : Second broken Samsung 52" LCD TV 1080P

No I do not have a transaction number.
Is this something I would get from calling the samsung customer service line? If so then I didn't get anything from them. They just told me there was nothing they could do and I complained to the supervisor. Since then I have sent 2 emails to the office of the president and have recieved no reply so far.


If you mean some sort of # that is proof of purchase then I do not have that as this TV was a complete replacement of the first TV I purchased after it broke.

If this is something you can direct me towards getting somewhere I will get one and get back to you. If this is something I should already have then I guess I will have to go looking because I am unsure what you mean.

Reply 9 : Second broken Samsung 52" LCD TV 1080P

Samsung is the Land rover of Televisions. Fairly expensive, very nice to look at, expensive to maintain, your friends will be jealous(if they only knew), very poor quality. As far as customer service goes for LandRover I dont know. I hope not the same as Samsung.
The money you may save with Samsung is not worth it. I realize this is the wrong place to post my negative comment about the company I'd like to see go down like the big 3 but I just don't want anyone praising anything about a company who thinks : Sale First Customer Service and Satisfaction last or in Samsungs case NOT AT ALL.

People should call customer service for the product they want to buy before they make the purchase. If I had done that I would own a different television and probably be satisfied(again something samsung knows nothing about)

Reply 10 : Second broken Samsung 52" LCD TV 1080P

Dealt with similar issue on same model. I bought my POS in June 2007. Panel died May 2009. Warranty was for 1 year. Samsung will not do mcuh for you if you are out of warranty. Paid authorized Samsung rep $108.25 to come out give me an estimate. The estimate for repair was almost $2K. Well I had paid $3100 for this POS. For a few hundred dollars more I can buy a new one. Word of advice. If you buy a Samsung LCD buy as much warranty as you can afford. Chances are you will actually use it!!! The worst part about all this is that I might have to buy Samsung again because the choices for LCDs are very limited. However I will look very hard to see if something comparable will be available in the near future. Had a Panasonic CRT which lasted 18-19 years before it died. I had only paid $910 for it. Those were the good old days.

Reply 11 : Second broken Samsung 52" LCD TV 1080P

I too am the victim of purchasing a defective Samsung LN52A650 with the TV power cycling off and on never establishing a full screen. This tv is 1-1/2 years old, purchased in summer of 2009. I am a "Purchaser" by profession and did my research, the Samsung LCD's were one of, if not the best rated LCD tv by several sources including Consumer Guide. HOWEVER, these sources didn't comment on chronic problems that had been happening in the background.

It seems regardless of the model (LN40A750, LNT4042H, LN52A650,LN"B" series...) there is the common problem of a defective "main circuit board and power supply" also requiring a "firmware update". I can't believe this comment from a repair tech; "There is not necessarily a root cause, as even this thread indicates different fixes solving the issue. Each of these are handled on a case-by-case basis." YES, lets isolate the case-by-case incidents so as it appears there is no common thread between the problems WHEN IN FACT IT IS THE SAME PROBLEM!

This chronic problem traces back to 2007 and obviously is known by Samsung. How Samsung can promote and sell DEFECTIVE tv's is beyond me! This problem should be dealt with like how the auto industry deals with defective parts. These power boards should be supplied at little or no cost to the consumer while the customer just pays for labour to get the tv fixed. It appears as though Panasonic has had the same power supply problem with their plasma tv's; "Panasonic-TH-58PZ700U; I've seen bad reviews (power supply issues, with various "blinking light" indicators) " SO THIS ISSUE IS NOT NEW TO THE INDUSTRY.

The 800-Samsung customer service did NOTHING for me but direct me to a local service tech. Samsung has NO INTENTION OF DEALING WITH THE PROBLEM. As a prfessional Buyer, I've purchased 40-50 tv's (yes, Samsung tv's) at a time for companies I've worked for, THAT WON'T HAPPEN AGAIN. I belong to a national Purchasing Association , THERE WILL BE A CIRCULATION ABOUT WHAT HAS HAPPENED WITH SAMSUNG AND THEIR LACK OF CUSTOMER SERVICE! If enough people complain and hit Samsung AND their distributors in the pocket book for not warning the general consumer about known defective products, maybe things will change.

Reply 12 : Second broken Samsung 52" LCD TV 1080P

Panasonic had a known problem with a lamp in one if their hd sets. An individual brought about a class action law suit that resulted in a combination of free lamps, extended warranties, refunds and even new sets to those he joined the law suit.
This issue with samsung could go the same way

Reply 13 : Second broken Samsung 52" LCD TV 1080P

PDP, Backlight life dead cost to repair $1000.00, It say, the PDP suppose to last 60,000hrs 27 yearsfor 6hrs a day. I pursase the tv may 2007.

i like to join in this call for action from Samsung, please.

Reply 14 : Second broken Samsung 52" LCD TV 1080P

The ps on this tv sounded like a breaking dish when it failed. When I called Samsung customer service I told the person the ps blew up. He apologised on behalf of Samsung and hoped no one got hurt. Bonehead was too dump to realized it is just a figure of speech. I worked as as a registered electronics technologist for 30 years so took the back cover off and had a close look at the ps. No visible failure of any electrolytics. Checked the ceramic fuses for continuity ( out of the cct) then found 2 large transistors mounted on a heatsink (might be mosfets)had literally blasted sideways leaving scorch marks on the heatsink. This boat anchor will likely be too costly to repair and I am not confident if I replace the ps myself there is not some other problem. Since I am not experienced in TV repair I will discuss a repair with someone who is knowledgabe. This set was purchased in May 2007 ( 2 year warranty with 1 year extension through my credit card) If I find a class action lawsuit and there is no action from Samsung, I would certainly join. There is a law office in Regina SK who are known for pursuing class action lawsuits ( Merchant Law Group)

Reply 15 : Second broken Samsung 52" LCD TV 1080P

I too have a major problem with a Samsung LCD LN4671F. 3 years old and very little used. Sound but picture looks like a colour vertical price scan code. Have got nowhere with Samsung as it is out of warranty. What happened to their sales pitch of 60,000 hours of use before the screen needs replacing. I got no more than 6,000 hours. I am very frustrated, Technician claims he can't even buy a replacement panel. They are not available. $2,000.00 Down the drain. Where do I turn? Believe me if Samsung doesn't come clean with me I will slaughter their products every which way I can. I have lots of ideas. I'm not holding my breath but am about to deal with their head office. Any suggestions? The squeaky wheel is looking for the grease.